Services

Fast & uncomplicated customer information in the case of an event

• Defined & qualified contact and information office for customers
• Information brochure "Customer Information in the Case of an Event" with registration code for people and left-behind objects
• Emergency box with checklist on the trains / buses

Incident Command / On-Call Team

• Incident command & emergency response team presenta-care.net
• Logistics & infrastructure
• Initiation of event management measures
• Planning of measures of psychosocial emergency support
• Advising of the affected companies

Back Office / CC Call-Back

• Telephone handling of customer messages
• Data acquisition of customer message forms
• Case management & case documentation
• Provision of personnel resources CC call-back
• Logistics for objects left behind or missing
• Infrastructure call-back call-centre
• Administration & final evaluation

Call-Centre Hotline

• CC-Hotline 0041 800 638 678
• 24 hr. hotline
• Data-acquisition of the people calling

Case Management / Psychosocial Emergency Support

• Giving of information to individual people and groups
• Determining the need for care
• Evaluation of acute care
• Organising advisory & care services
• Brokering further specialist help (aftercare)
• Initiation of early measures for claims settlement
• Networking with specialist departments

Data Management

• Evaluation of the data received & producing of a priority list for further steps
• Management of the databank

IT

• Provision of the web-application presenta-care.net (info & acquisition tool)
• Provision of the case management software presentaLine

Provision of the hardware for mobile event management & aftercare centre / laptop & telephony call-back call-centre